Lumaca Holidays - Privacy Policy


This is the Privacy Policy of Lumaca Holidays, 6 Kepier Terrace, Claypath, Durham, DH1 1JS.

We respect your privacy and are committed to protecting any personal information that you share with us. Below is our privacy policy that applies to any website operated by Lumaca Holidays  (referred to in this Privacy Statement as the "Website") owned and operated by Lumaca Holidays. By using this Website or communicating via telephone or otherwise with Lumaca Holidays, you are accepting the practices described in this Privacy Policy.

If you do not agree with the Lumaca Holidays Privacy Policy, do not use this Website. When using this Website, you will be doing so entirely at your own risks and Lumaca Holidays will not be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this Website or any information contained in it, including loss of profit, whether based on breach of contract, tort (including negligence), product liability or otherwise.


Please note that in order for us to provide you with optimum service, we use 'Cookies' on our website. A cookie is a small piece of text that can be stored on your computer, phone or whatever you use to surf the Internet by the websites you visit. Cookies have many uses, but fundamentally they are used to store information about you. You can find out more information about cookies at

We use Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyse how users use the site. It counts the number of visitors and tells us things about their behaviour overall – such as the typical length of stay on the site or the average number of pages a user views. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage, including Quicktime video (a plug in which does not add any additional cookies).  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google undertakes not to associate your IP address with any other data held by Google. Google Analytics creates 4 cookies: utma (lasts for 2 years) utmb (lasts for 30 minutes) utmc (lasts until you close your browser) utmz (lasts for 6 months). There is more information available about Google Analytics cookies, and Google offer a Google 'opt-out' plugin if you don't want their cookies to be used on your browser. Other external sites on some pages, we may embed data from other site (e.g. maps, news, and so on). These external sites may set cookies of their own. Please see the websites hosting the external data for more information on their use of cookies. 

Legal Requirements: In the UK From 26 May 2012, all websites will be under an obligation to obtain your consent to download cookies onto your computer for any reason other than where it is strictly necessary to download cookies onto your computer. You can choose to opt out and prevent us from downloading cookies from your system, this will affect your user experience of our Website and we may not be able to offer you all the services on our Website as a result. Therefore, in order to provide you with the best experience of our Website and offer you all of our services, we would recommend opting in and allowing us to download cookies on to your computer. If you would like to opt out please email our web master at

Please note we do not store any individual data from our cookies, we simply use the information to understand user trends. The information collected when you browse the Website is collected anonymously. Personal information, defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains is not collected as you browse. Lumaca Holidays via google analytics collects information about how the Website is used and to recognise you as a Lumaca Holidays user when you re-enter our Website.  Information, such as the server your computer is logged onto, your browser type, and now you entered the Website, is collected and tracked in aggregate. This information is used for the purpose of measuring overall Website activity and performance.

When you request any Website service, you may be asked to provide us with personal information which is used to enhance your Website experience and allow you to receive electronic/postal mailings from Lumaca Holidays, or to be contacted as requested. We may also use this Personal Information in aggregate to generate market research reports. The personal information taken when contacting or booking with Lumaca Holidays may include - Name, addresses, telephone numbers, email addresses, online forms of payment like credit/ debit card number(s), including associated billing address(es) and expiration date(s) Some other information (such as about health or religion) may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent and Lumaca Holidays will seek this consent when necessary. Other information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts and special service needs including those relating to any disability or medical condition which may affect the chosen holiday arrangements, or dietary restrictions which may disclose your religious beliefs, Passport number, nationality and country of residence may also be collected.

In order to provide you with a particular Website product or service, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, submitting a booking request, requesting product descriptions.  If you have provided your E-mail address to us, we may send you E-mail. These E-mails may be based on Personal Information you provided in your initial transaction with us, online surveys, as well as available from external sources. These E-mails come directly from Lumaca Holidays. You can opt-out from receiving E-mail from Lumaca Holidays at any time, you may request to discontinue receiving marketing E-mail from Lumaca Holidays by following the opt-out instructions included within any Lumaca Holidays marketing E-mail and informing us of your preference. We value opinions and comments from customers of Lumaca Holidays, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve Lumaca Holidays products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.

If you would like information about your account, you believe that Lumaca Holidays have not complied with this Privacy Policy with respect to your Personal Information, or you have other related inquiries or concerns, you may write to:

The Chairman
Lumaca Holidays

6 Kepier Terrace

Durham City

DH1 1JS.

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